Privacy Policy

Your hh99 Privacy Our Top Priority

Find out clearly how your personal data is collected, where it is stored, and how it is kept secure — all in one place.

Last Updated: January 2026
SSL Encryption
Language: English

How We Protect Your Data

Hh99's Core Privacy & Data Protection Pillars at a Glance

SSL Encryption

Every transaction and login is encrypted with 256-bit SSL technology. No one outside can access your data.

No Data Shared with Third Parties

Your personal data is never sold or shared with advertisers or third parties — that is our firm commitment.

Secure Data Storage

All your data is stored on secure servers that meet international standards. Regular security testing and audits keep the system up to date.

Your Control

You can view, correct, or request deletion of your data at any time. You are in control of your information.

Cookie Transparency

We are fully transparent about which cookies we use and why. You can disable all non-essential cookies at any time.

Licensed Platform

Hh99 operates under an international license, and our data protection practices comply with international standards.

Important: By using the hh99 platform, you are considered to have read and agreed to this Privacy Policy. Please read it carefully in full.

1 Introduction

Hh99 is a trusted online gaming platform serving users in Bangladesh and beyond. We believe your personal data belongs to you — and protecting it is our responsibility.

This Privacy Policy ("Policy") explains what types of data hh99 collects, why it is collected, how it is used, and what steps we take to protect your information. This Policy is part of our Terms & Conditions Supplementary.

Hh99 follows international data protection standards. Our systems are built on a "Privacy by Design" principle — meaning data protection is not an afterthought; it is built into the system from the ground up.

2 What Data Is Collected

Hh99 collects data in three main ways: information you provide directly, data collected automatically from your usage patterns, and information received from third-party verification services.

What you provide directly:

  • Full Name, Date of Birth, Nationality
  • Email Address & Mobile Number
  • Residential Address
  • Payment details (Mobile Banking / Nagad / Rocket number)
  • Copies of documents submitted for KYC verification
  • Information provided when contacting customer support

Automatically collected information:

  • IP Address & Device Information
  • Browser Type & Version
  • Pages visited and time spent on each page
  • Gaming Activity & Betting History
  • Login Time & Session Information
  • Cookie & Local Storage Data
Type of Information Purpose Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Email Account Communication & Security Yes
Mobile Number OTP Verification & Payment Yes
Payment Information Deposit & Withdrawal Processing Yes
IP Address Fraud Prevention & Security Automatic
Gaming History Responsible Gaming & Experience Improvement Automatic

3 How We Use Your Information

Hh99 uses your data only for specific, legitimate purposes. We never use your information for anything beyond those purposes without your consent.

  • Account Management: To ensure secure registration, login, and account protection.
  • Payment Processing: To securely process deposits and withdrawals.
  • Identity Verification: To prevent fraud through completion of the KYC process.
  • Legal Obligations: To comply with Anti-Money Laundering (AML) regulations.
  • Service Improvement: To analyze usage patterns and improve your gaming experience.
  • Contact: To send promotional offers, important updates, and support messages.
  • Responsible Gaming: To detect unusual gaming patterns and provide assistance when needed.

Our Commitment: We never use your data for targeted advertising, nor do we pass it to third-party advertisers.

4 Who We Share Your Information With

Hh99 does not sell your personal data. In certain cases, limited information may be shared with trusted partners solely to deliver our services.

  • Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary information to complete transactions.
  • Identity Verification Services: Approved verification agencies for the KYC process.
  • Cybersecurity services: Technology partners for fraud and hacking prevention.
  • Legal Authorities: Upon a valid court order or legitimate request from a regulatory authority.
  • Licensing Authority: As part of regular audits required under our license.

Please Note: All our partners are contractually bound to use your data only for the specified purpose and not to share it with any third party.

5 Cookie Policy

Cookies are small text files stored in your browser. hh99 uses cookies to make your experience smoother and more secure.

Types of cookies we use:

  • Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: Collects anonymous statistics to understand how the site is used.
  • Security Cookies: To detect fraud and automated attacks.

You can delete or disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies may affect some site functionality.

6 Data Retention & Period

How long hh99 retains your data depends on the type of information and applicable legal requirements.

Type of Information Retention Period Reason
Account Information For the duration the account is active + 5 years Legal Obligations
Financial Transactions 7 years AML & Audit Requirements
KYC Documents 5 years Regulatory Requirements
Gaming Logs 2 years Dispute Resolution
Cookie Data 30 days to 1 year By Cookie Type

Once your account is closed and the retention period has ended, your data will be securely deleted.

7 Your Rights

As a hh99 user, you have certain fundamental rights over your data. We respect those rights and make them easy to exercise.

Right to Access — the right to know what information we hold about you
Right to Rectification — the right to correct inaccurate information
Right to Erasure — the right to request deletion of your data where there is no legal obligation to retain it
Right to Restrict Processing — the right to request that your data not be used in certain circumstances
Data Portability — the right to download your information
Right to Object — the right to object to certain types of data processing

To exercise any of these rights, contact our support team. We typically process requests within 30 days.

Please Note: Some data cannot be deleted before a set period due to legal requirements. In such cases, we will inform you in detail.

8 Children's Privacy

Hh99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal data from minors.

If a parent or guardian suspects their child has created an account on hh99, please contact our support team. We will immediately close the account and delete all associated data.

9 Third-Party Links

The hh99 website may occasionally contain links to game providers or payment services. Those sites have their own privacy policies, and hh99 is not responsible for them.

We recommend reading the privacy policy of any third-party site before visiting it.

10 Policy Changes

Hh99 may update this Privacy Policy due to business needs or legal changes. For significant updates, we will notify you at your registered email address and update the date at the top of this page.

Continued use of the platform after any policy update will be considered acceptance of the new policy. We recommend checking this page periodically.

11 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights over your data, please contact us:

  • Live Chat: Log in to the platform and message us via Live Chat (available 24/7)
  • Email: [email protected]
  • Response time: We typically respond within 24–48 hours

Our Commitment: We take all privacy-related requests seriously and respond as promptly as possible.

Read our Privacy Policy? Go ahead and join with confidence.

Your data is secure, your gaming is safe. Register with hh99 and enjoy the best online gaming experience in Bangladesh.

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