Enjoy gaming within your limits. hh99 helps you stay safe with the right tools and information.
Tools and measures hh99 has in place to promote responsible gaming
Set a maximum limit on your daily, weekly, or monthly deposits. Once set, it takes effect immediately.
Decide in advance how long you'll play. Once the time is up, the system will remind you to take a break.
If you'd like to take a break, use the option to temporarily suspend your account for anywhere from 24 hours to 30 days.
If you need a longer break, you can close your account for anywhere from 6 months to permanently.
View your complete gaming activity history and analyze your own habits.
Our trained support team is here for you whenever you need help. Get assistance 24/7 via live chat.
Keep in Mind: Gaming is a form of entertainment. hh99 wants you to always play with enjoyment and in safety — never under pressure.
Responsible gaming means enjoying gaming as a form of entertainment — not as a source of financial stress or mental pressure. hh99 believes it is our responsibility to ensure every player's gaming experience remains enjoyable and in control.
Online gaming is growing rapidly in Bangladesh, with people of all ages now enjoying casino games, Sports Betting, and Live Casino from the comfort of home. To ensure this stays fun and never becomes an addiction, hh99 places responsible gaming at the very top of its priorities.
Responsible gaming rests on three pillars — respecting limits, staying aware of your own behaviour, and seeking help when needed. hh99 provides dedicated tools and resources to support you in all three areas.
hh99's Policy: We don't just provide games — we create a safe gaming environment. All our promotions and bonuses are aligned with our responsible gaming policy.
People often don't realize when their gaming habits are heading in the wrong direction. If you notice the following signs in yourself, it's worth taking seriously.
Warning Signs: If any of the following applies to you, please don't hesitate to contact our support team.
Don't panic if you notice these signs. This is a recognized issue, and with the right support, it can be overcome.
Log in to your hh99 account and set your own gaming limits. It's the most effective way to stay in control.
| Limit Type | What it controls | Duration | Availability |
|---|---|---|---|
| Deposit Limit | Maximum Deposit Amount | Daily / Weekly / Monthly | Active |
| Loss Limit | Maximum Loss Amount | Daily / Weekly / Monthly | Active |
| Session Time Limit | Continuous play duration | Per Session | Active |
| Bet Limit | Maximum amount per single bet | Daily | Active |
| Cooling-Off | Temporary Account Break | 24 hours – 30 days | Active |
Important: Decreasing your limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this is intentional, to protect you from making impulsive decisions in the heat of the moment.
If you feel like you need a longer break, use hh99's self-exclusion feature. It completely deactivates your account for a fixed or indefinite period.
Log in to your hh99 account and go to Profile Settings.
Select the "Responsible Gaming" option from the settings menu.
Choose from 6 months, 1 year, 5 years, or a permanent exclusion.
After identity verification, your account will be closed for the selected period.
Keep in Mind: Attempting to open a new account during self-exclusion is a violation of our policy. Your account cannot be reactivated before the exclusion period ends.
Responsible gaming is about more than just setting limits. It involves the right mindset and healthy gaming habits. Keep these points in mind when playing at hh99.
Only players aged 18 and above are permitted to play at hh99. Age is verified at registration, and our KYC process confirms it through a national ID card or passport.
If you have children or teenagers at home, we recommend taking the following steps.
Caution: Opening or operating an account on behalf of a minor is strictly prohibited and may be subject to legal penalties.
If you think you or someone you know has a gaming problem, don't hesitate to seek help. Asking for help isn't a weakness — it's a sign of courage.
Remember, the entire hh99 team is always in your corner. Gaming should be enjoyable — and we're committed to making sure it stays that way.
Ask yourself the questions below. If more than one answer is yes, please talk to us.
Hh99 is here for you. Take action now.
Log in to the platform and speak with our responsible gaming team via live chat.
Go to Account Settings now to set a deposit or session limit.
Contact support to temporarily or permanently close your account if needed.
Answers to the most frequently asked questions about responsible gaming
Join hh99 and start your experience on Bangladesh's safest gaming platform. Use our tools to set your own limits.